How do I exchange an item?
EXCHANGE POLICY
All exchanges must be authorized. Please contact us for authorization.
7-days after receiving goods exchange/store credit.
Exchanges: Domestic and international exchange received within 7 days from the date the goods were received. All international exchanges will incur additional shipping charges provided they are received within 7 days of the receiving goods. Items must not have been worn or washed, and all original tags must be attached. Store Credits are processed within 3 business days of receipt. While MoistWear.com does not refund shipping fees on any order, free return labels are provided to all continental U.S.A customers. These labels will be electronically generated and sent to the email address associated with the order within 24 hours of the RA request. Only one return label will be issued per order.
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. MoistWear.com does not refund customs, duties or taxes associated with International returns.
*Exchanges: We provide free shipping for exchanges within the Continental United States.
Footwear: It is recommended that footwear is tried on in a clean, carpeted area, as shoes may only be returned in new condition with no streaks or scuffs.
Clearance Items: All items purchased at a discount greater than 20% are considered "clearance items" and therefore are a final sale.
Note: A restocking fee may apply to exchanges that do not meet the above guidelines.
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